Cancellation and Refund

We currently do not accept returns or cancellations once an order is placed.

As a small business focused on conscious production, we keep our inventory tight to avoid unnecessary waste.

We ask for your understanding and support in helping us build a more thoughtful shopping experience.

Damaged Products / Exchanges
We only offer exchanges in the rare event that your jewelry arrives damaged or with a manufacturing defect.

To request an exchange:

Share a clearly visible unboxing video within 48 hours of receiving your order.

Once we assess the issue, we will:

Send a replacement, if the same item is available, or

Offer a full refund if it’s not in stock within 48 hours of order placement.

Please note: Return shipping is to be covered by the customer.

Kindly email us before shipping any item back: 📩 hello@shopuzuri.in

We recommend using a trackable courier service. Uzuri is not liable for items lost or damaged in return transit.

If you have any questions, just drop us a message — we're here to help and want you to love every piece you receive. 💛